SHIPPING POLICY
This policy applies to orders from the United Kingdom. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.
A. Shipping Costs:
Free shipping for all orders in the United Kingdom
B. DELIVERY TIME, PROCESSING & ORDER CLOSING DATE
Shipments typically take 3 - 5 Business Days (Monday to Friday).
The order closing date is 12:00 PM (GMT) Greenwich Mean Time (London)
Processing time is 1–2 business days (Monday to Friday).
Total delivery time: 4–7 business days ( Monday to Friday)
C. DELIVERY TERMS
We ship with USPS, UPS, and FedEx.
D. ADDRESS CHANGE
The delivery address cannot be changed after shipping. If you need to change the delivery location of your order, please contact us within 24 hours of placing your order at MAIL
E. CANCELLATIONS
If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.
F. DAMAGED PACKAGES IN TRANSIT
If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.
H. ORDER TRACKING
Once your order has been dispatched, you will receive tracking details to follow your shipment.
Tracking is available through a dedicated Track & Trace page, allowing you to monitor your delivery at any time.
Questions About Your Order?
If you have any questions, first take a look at our FAQ page — you may find your answer there. Still need help? Contact us directly: info@velourboutiquelondon.com
Velour Boutique
Company name: NebuAurum
Trade number: 97251585
VAT number: NL004718740B50
Address: 1e Lulofsdwarsstraat 10Z, 2521AZ Den Haag, The Netherlands
Phone: +31615301774
Email: info@velourboutiquelondon.com
Opening hours:
Monday–Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 3:00 PM
Sunday: Closed
Time zone: CET / CEST
Contact us: Click here